* The Cricket Care protection plan covers 2 years, 4 repairs, and 2 replacements due to damage.
* Cricket Care costs $44 per Cricket, and each time a damage incident is reported, the user pays a $15 deductible plus shipping.
* Cricket Care Plan does not cover against loss.
This is the Replacement Cricket option. Note that this is for customers who already have Crickets and the Cricket Care Plan, and who have returned a Cricket and received an RMA number from our staff. If you have not already done so, please contact Somaxis support at firstname.lastname@example.org to get your support claim started.
For those who have gone through this process, and have the results of the FA report and the go-ahead from our customer support staff, you can pay the $15 deductible plus shipping here.